Support
The fastest way to reach support is email.
Include your ClipCatalog version, Windows version, and what you were trying to do.
Email is preferred so we can track issues and respond with steps and links.
Service compatibility
ClipCatalog 0.20.0 and newer already use the current online services and are not affected. The earlier services that older versions rely on are retired on 15 October 2026 at 00:00 UTC. From that date, a version older than 0.20.0 can no longer activate a license, complete its periodic license checks, or move or release an activation, and it can no longer recover a catalog's database key on a new PC or after a reinstall. Paid AI features also stop working on an older version once its cached license verification lapses; an update restores them. Updating to 0.20.0 or newer keeps all of it working, and your catalog and settings are kept across updates. If you cannot update or need help recovering an existing catalog, contact support. Applicable support commitments and consumer rights continue to apply.
If something in ClipCatalog stopped working — activation, database-key recovery, or downloads — update to the latest version first and try again. Versions older than 0.20.0 also lose access to the license and database-key recovery services no later than 15 October 2026, so update before that date. Your catalog and settings are kept across updates.
Download the latest version