Refunds

All ClipCatalog purchases are processed by Paddle, which acts as our Merchant of Record. Refunds are handled by Paddle in accordance with Paddle's Buyer Terms and Paddle's Refund Policy.

14-day refund policy

If you purchased ClipCatalog through Paddle, you may request a refund within 14 days of the transaction date.

All refund requests are submitted and processed through Paddle under Paddle's Buyer Terms and Refund Policy.

Trial extensions are not refundable. Trial extensions granted under the in-app 14-day full-library trial program are free of charge; the 14-day refund window described above applies only to paid license purchases processed by Paddle.

How to request a refund

To request a refund, use the View receipt or Manage subscription link in your Paddle confirmation email, or visit Paddle's self-serve portal at paddle.net. Enter the email address you used when you purchased to look up your order, then submit a refund request.

If you need help locating your order, email support@clipcatalogpro.com, and we will help you find the correct Paddle receipt or support link.

Paddle terms

For full refund details, please review Paddle's Buyer Terms and Paddle's Refund Policy.

If there is any inconsistency between this page and Paddle's terms or refund policy, Paddle's terms and refund policy apply.